The Indian e-commerce giant, Flipkart has revised its 30-days return policy for certain product categories, and will now give only a 10-day window to consumers to return the product.
The revised policy is applicable on categories like books, electronics, mobile phones, home & kitchen, furnishing, sports items, and toys. However, the old 30-days policy will still be applicable for footwear, apparel, sunglasses, watches, televisions, washing machines, and jewellery. The new return policy will be carried out from July.
Flipkart has also hiked the commission by 9% that sellers have to pay to the site. The new rates for sellers will come into effect from June 20.
“The revised structure across shipping, commission and returns will enable sellers to have predictability and better manage their online business.The standardisation has been designed to encourage sellers who offer superior customer experience, and is thus a win-win for both our customers as well as our customer oriented sellers. Our commission and fee structure remains competitive and in many categories better than other marketplaces. Flipkart is closely working with all our sellers to ensure a smooth transition.”
– Flipkart Spokesperson.
A few days ago, Amazon India also revised its refund policy in the electronics category.